Frequently Asked Questions

Would you like to change something? Please contact us as soon as possible and we will help where we can. You can cancel yourself: as long as your order has not been shipped, you can cancel it via the order status page in your confirmation email. After that you can return within 14 days (see our return policy).

Of course! If you have not received confirmation within 24 hours, please contact us. We will then find out what is wrong.

We do not have a minimum order value. However, accessories are excluded from free shipping. Free shipping applies to other products.

All orders placed before 21:00 are delivered the next day (weekends excepted).

Is an order placed after 21:00? Then your order is delivered a day later (again, weekends excepted).

Is your order placed at the weekend? Then your order is sent on Tuesday.

Depending on the delivery address we will ship orders via UPS, DHL and PostNL

You can return a product to us if:

The item is unused;
The article shows no signs of use;
The item has been viewed/tried out in the same way as it would be in a store;
The article is not a custom-made product.
Please use a returns point of your choice to safely return the product to us.

Within 14 days of receipt, send an email to info@velida.nl with your order number. You will then receive the return instructions. The product must be unused and undamaged; you choose your own carrier.

No. You can return within 14 days of receipt; the cost of return shipping is at your expense. Notify us of your return at info@velida.nl and we will send you the instructions and the return address.

• The adhesive strip comes off for no reason or has dried out.
• Manufacturing defects or transport damage (provided that this is reported immediately).

In either case, please contact customer service and provide additional information such as photos and videos. This allows customer service to quickly assess the situation and offer a suitable solution.

• Incorrect use or installation
• Removing and re-gluing moldings.
• Damage due to incorrect cutting or removal of moldings.

We ask for photo evidence and then offer an appropriate solution: replacement or refund.

You have a 14-day cooling-off period for online purchases. For more information about returns, please read this specific section on this page.

Legal warranty means that you can count on a good product.

In the event of a defect that is not your fault, we will provide a free replacement or refund.

The mouldings are made of flexible PVC with a matte white finish. The material bends along arches and curved walls, is moisture resistant and can be painted over with any wall paint or lacquer. Each roll is 6 metres long, 2 cm wide and 1 cm deep.

Yes. The material is moisture resistant. Make sure the surface is dry, flat and free of grease when applying, and paint the moulding afterwards with a moisture-resistant wall paint. Avoid spots that get directly and continuously wet, such as inside the shower.

Yes, you can. The adhesive strip bonds strongly, so remove the moulding slowly and in sections. If needed, warm it slightly with a hairdryer so the adhesive releases. On delicate surfaces, such as thin layers of paint or untreated lining paper, some paint may come off. Always test on an inconspicuous spot first.

Yes, this is happening more and more, both by DIYers and by furniture makers. First apply a coat of universal primer and then finish with a water-based lacquer. That gives you a smooth, even finish that blends seamlessly with the furniture.

The minimum radius is 50 centimetres. With tighter curves the material comes under too much tension and will not sit flush.

One 6 metre roll covers a standard arch up to 100 cm wide and 210 cm high, including 10% cutting margin. If you are making an arch with a horizontal middle section, count on a maximum width of 80 cm per roll. Every product page has a calculator that works this out for you.

Send us photos of the situation. We will assess whether it is a defect or an installation error and find a solution together.

Send us photos of the situation to info@velida.nl, and we'll determine whether it's a production error. In that case, you'll receive a replacement or a refund.

This is not covered by the warranty, but we are happy to help.

Take a look at our installation guide on the page /pages/how-do-i-install-flexible-moldings-and-create-arches

Still stuck? Get in touch! We are happy to help you.

Velida Flex mouldings are packed rolled up. Because of that tension, the end of the roll can curl slightly, usually over the last 20 cm. This is normal for flexible material and says nothing about the quality. Before installing, unroll the moulding for a few hours at room temperature. If the end still lifts slightly from the wall, fix it with superglue and activator or cut off the last piece. For this reason, allow for 10% cutting margin when calculating your length.